Comments: This item shows signs of wear from consistent use, but it remains in good condition and works perfectly. All pages and cover are intact , but may have aesthetic issues such as small tears, bends, scratches, and scuffs. Spine may also show signs of wear. Pages may include some notes and highlighting. May include "From the library of" labels. Satisfaction Guaranteed.
30-day money back guarantee
Publication Date: 1993
Publisher: William Morrow
Ken Blanchard, Sheldon Bowles
Read this book and turn your customers into raving, spAnding fans! The startling new tips and innovative techniques presented in Raving Fans can help anyone create a revolution in any work-place. America is in the midst of a service crisis that has left a wake of disillusioned customers from coast to coast. This brilliantly simple and charming story teaches you how to define a vision and learn what a customer really wants in order to achieve miraculous bottom-line results.Ken Blanchard is the author of 'Raving Fans: A Revolutionary Approach To Customer Service', published 1993 under ISBN 9780688123161 and ISBN 0688123163.