Name: Quality Value Banking: Effective Management Systems That Increase Earnings, Lower Costs and Provide Competitive Customer Service
ISBN: 9780471550099

by Gray, Janet L., Harvey, Thomas W.

Quality Value Banking: Effective Management Systems That Increase Earnings, Lower Costs and Provide Competitive Customer Service

by Gray, Janet L., Harvey, Thomas W.

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ISBN-13: 9780471550099
ISBN: 0471550094
Publisher: Wiley & Sons, Incorporated, John

AUTHOR

Gray, Janet L., Harvey, Thomas W.

SUMMARY

The Foundation of Quality Value Banking. The Banker2s World Has Changed. Quality Improvement Is the Answer. The Quality Value Engineering (QVE) Approach. Getting Organized. How to Implement Quality Value Engineering. Value Creation Dialogues. The Malcolm Baldrige National Quality Award. The Beginning. Glossary. Index.Gray, Janet L. is the author of 'Quality Value Banking: Effective Management Systems That Increase Earnings, Lower Costs and Provide Competitive Customer Service' with ISBN 9780471550099 and ISBN 0471550094.

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