This best-selling reference book has been completely updated and expanded! The Quality Toolbox gives quality practitioners a choice of a variety tools for dealing with the wide variety of situations that occur on the road to continuous improvement. it includes a variety of matrices and flowcharts, data collection and analysis tools, tools for planning, tools for analyzing processes and discovering root causes, and different forms of brainstorming and other tools for generating, organizing, and evaluating ideas. In short, the means to accomplish change. In updating this book, Tague has added 34 tools and 18 variations. the Quality Improvement Stories chapter has been expanded to include detailed case studies from three Baldrige Award winners. an entirely new chapter, Mega-Tools: Quality Management Systems, puts the tools into two contexts: the historical evolution of quality improvement and the quality management systems within which the tools are used.Nancy R. Tague is the author of 'Quality Toolbox', published 2005 under ISBN 9780873896399 and ISBN 0873896394.