Roberts, Harry V., Sergesketter, Bernard F., Roberts, Harry
In this penetrating guide to involving employees in the process of total quality management, the authors make the argument that "personal quality checklists"--by which employees monitor waste reducers and value adding activities in their immediate work environment--can significantly increase individual understanding of the general concepts and implementation of top quality management. 20 line drawings.Roberts, Harry V. is the author of 'Quality Is Personal A Foundation for Total Quality Management' with ISBN 9780029266250 and ISBN 0029266254.
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