Comments: Very Good copy, cover and pages show light wear from reading and storage. Binding may have light creases. May contain very minimal writing/highlighting or notations, that does not affect the text.
Putting Total Quality Management to Work is a compact, definitive resource on what total quality management (TQM) means in practice. The authors provide practical guidance on: how to use TQM tools and techniques; how the quality management process is rooted in the culture of the organisation; how leaders can build cultures that support TQM; and the first steps to take in implementing TQM in any organisation.Sashkin, Marshall is the author of 'Putting Total Quality Management to Work: What TQM Means, how to Use It and how to Sustain It over the Long Run' with ISBN 9781881052241 and ISBN 1881052249.
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Book condition guidelines
New (perfect condition)
Pages are clean and are not marked by notes, highlighting or fold.
Like new (excellent condition)
Pages are clean and are not marked by notes, highlighting or folds.
Very good (good condition)
Pages are intact and may have minimal notes and/or highlighting or folds.
Good (clean condition)
All pages and the cover is intact. The spine may show signs of wear. Pages include notes and/or highlighting.
Acceptable (readable condition)
All pages and the cover is intact. Pages include considerable notes in pen or highlighter, but the text is not obscured.
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