Comments: Spine creases, wear to binding and pages from reading. May contain limited notes, underlining or highlighting that does affect the text. Possible ex library copy, thatll have the markings and stickers associated from the library. Accessories such as CD, codes, toys, may not be included.
Putting Total Quality Management to Work is a compact, definitive resource on what total quality management (TQM) means in practice. The authors provide practical guidance on: how to use TQM tools and techniques; how the quality management process is rooted in the culture of the organisation; how leaders can build cultures that support TQM; and the first steps to take in implementing TQM in any organisation.Sashkin, Marshall is the author of 'Putting Total Quality Management to Work: What TQM Means, how to Use It and how to Sustain It over the Long Run' with ISBN 9781881052241 and ISBN 1881052249.
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Book condition guidelines
New (perfect condition)
Pages are clean and are not marked by notes, highlighting or fold.
Like new (excellent condition)
Pages are clean and are not marked by notes, highlighting or folds.
Very good (good condition)
Pages are intact and may have minimal notes and/or highlighting or folds.
Good (clean condition)
All pages and the cover is intact. The spine may show signs of wear. Pages include notes and/or highlighting.
Acceptable (readable condition)
All pages and the cover is intact. Pages include considerable notes in pen or highlighter, but the text is not obscured.
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