Putting Total Quality Management to Work is a compact, definitive resource on what total quality management (TQM) means in practice. The authors provide practical guidance on: how to use TQM tools and techniques; how the quality management process is rooted in the culture of the organisation; how leaders can build cultures that support TQM; and the first steps to take in implementing TQM in any organisation.Sashkin, Marshall is the author of 'Putting Total Quality Management to Work: What TQM Means, how to Use It and how to Sustain It over the Long Run' with ISBN 9781881052241 and ISBN 1881052249.
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