For courses in Professional Office Procedures.Professional Office Procedures prepares students for the realistic situations, tasks and problems they will encounter in a state-of-the-art office environment. Using flexible, stand-alone chapters, this edition has been updated to reflect technology-driven innovations and is ideal for both traditional and distance learning courses. Each chapter features a wide range of activities that focus on Internet research, software application, punctuation review and human relations skill development. This new edition features more on technology, three new chapters (diversity, stress management and business etiquette), an integrated testing feature and inspiring stories of personal success.Susan H. Cooperman is the author of 'Professional Office Procedures (5th Edition)', published 2008 under ISBN 9780135156643 and ISBN 0135156645.
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