5284015
9780073017297
Phone Skills for the Information Age
by Maxwell, Dorothy A.
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Product details
- ISBN-13: 9780073017297
- ISBN: 0073017299
- Publication Date: 2005
- Publisher: McGraw-Hill Higher Education
AUTHOR
SUMMARY
40-minute DVD provides visual material to complement the text-workbook. This 40-minute presentation, correlated to major concepts in the text-workbook, illustrates proper phone techniques that can be used in a variety of business settings and situations. Worksheets in the Instructor's Manual and Key supplement material in the presentation and generate discussion.Maxwell, Dorothy A. is the author of 'Phone Skills for the Information Age ', published 2005 under ISBN 9780073017297 and ISBN 0073017299.
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