This five-hour program teaches proper phone use to help students develop and maintain professional relationships, project a positive company image, and provide reliable service. Phone Skills for the Information Age features realistic situations and problems found in today's increasingly complex business environments. The text includes reinforcement exercises, self-assessments, case studies, reference charts for on-the-job use, and a glossary.Dorothy Maxwell is the author of 'Phone Skills for the Information Age', published 2005 under ISBN 9780073017273 and ISBN 0073017272.
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