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9780256187441

Phone Book Telephone Skills for Business Success
Phone Book Telephone Skills for Business Success
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  • ISBN-13: 9780256187441
  • ISBN: 0256187444
  • Publisher: McGraw-Hill Higher Education

AUTHOR

SUMMARY

The Challenges of Telephone Communication Three Key Telephone Skills Handling Incoming Calls Handling Customer Orders on the Telephone Handling Customer Problems and Complaints Handling Outbound Calls Using the Telephone in Sales Situations Using Telephone TechnologyFisher, Judith E. is the author of 'Phone Book Telephone Skills for Business Success' with ISBN 9780256187441 and ISBN 0256187444.

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