Pfeiffer's Classic Activities for Managing Conflict at Work The Most Enduring, Effective, and Valuable Training Activities for Managing Workplace Conflict

When individuals come together in teams, their personal differences in values and attitudes can often contribute to the creation of conflict. But, as this book shows, conflict isn't necessarily destructive. When managed properly, it can actually be beneficial. Pfeiffer's Classic Activities for Managing Conflict at Work provides a wide range of different approaches- activities, exercises, and models- to help understand why conflict occurs and how to manage it. A compilation of material carefully chosen from three decades of the Pfeiffer Annuals and Handbooks, this valuable resource is a treasure chest of sound theory and practical tools that can be put to use immediately by those who teach and train in conflict management. This much-needed collection of articles, activities, and instruments- including questionnaires and surveys- supports group training on such critical topics as trust building, communication, and anger management. Timeless articles such as "Developing Collaboration in Organizations" and "The Art of Creative Fighting" are worth reading as much for the perspective they offer on organizational conflict as for the excellent advice they provide about how to classify and deal with it. And useful instruments such as "Trust-Orientation Profile" and "Cornerstones: A Measure of Trust in Work Relationships" help measure trust, while accompanying activities like "Current Status: A Feedback Activity on Trust" or "Dynasell: Hidden Agendas and Trust" allow groups to work with it directly. The experiential learning activities and the surveys are complete training designs; reproduce and adapt as necessary for specific training purposes. A perfect starter kit and a valuable resource for both new and experienced practitioners, Pfeiffer's Classic Activities for Managing Conflict at Work will provide training and HR professionals with a time-tested collection of working tools for understanding and managing conflict in any size organization.Gordon, Jack is the author of 'Pfeiffer's Classic Activities for Managing Conflict at Work The Most Enduring, Effective, and Valuable Training Activities for Managing Workplace Conflict' with ISBN 9780787967086 and ISBN 0787967084.