Emotionally Intelligent Solutions for Tough Employee Situations In today's rapidly changing work environment, you will have to face some very real and very human problems that can make or break your company's success. When personal conflicts arise, productivity suffers--and it's a manager's job to handle these uncomfortable situations with sensitivity and concern. Now this insightful guide arms you with emotionally intelligent solutions for every workplace situation. Based on the most successful psychological and management methods, it provides "perfect phrases" and user-friendly techniques to use in a wide variety of hot-button scenarios, including job fairness, poor performance, salary disputes, sex, anger, inappropriate behavior, and much more. With the book's quick-reference format, you will learn how to: Handle a crisis in an employee's life Work around anger and jealousy in an office Face difficult or embarrassing moments in the workplace Help employees accept diversity Respond to accusations of sexual harassment Watch for danger signs of workplace violence Negotiate salary with an employee This comprehensive handbook also shows you how to recognize red-flag problems that may require expert assistance from Human Resources and upper management, or from a lawyer or psychologist. No matter what the conflict, Perfect Solutions for Difficult Employee Situations is the way to avoid problems before they arise--and handle them correctly if they do. It's your personal guide to management success.Kemp, Sid is the author of 'Perfect Solutions For Difficult Employee Situations', published 2004 under ISBN 9780071444521 and ISBN 0071444521.