Includes sample scripts for every situationThe Right Phrase for Every Situation...Every TimePerformance reviews are among the most powerful and effective tools that a manager can use to motivate employees. But let's face it. Discussing and documenting a coworker's performance can set off a powder keg of personal emotions and defensive reactions. However, t doesn't have to be that way--not if you use the right words in the right situation.Perfect Phrases for Documenting Employee Problemsprovides hands-on solutions for hundreds of workplace scenarios. With a wide range of ready-to-use scripts and a handy problem-solving toolkit, you can address even the most difficult issues diplomatically and constructively. Learn how to: Find the perfect words to suit each employee review Document performance in the most effective way possible Build strong working relationships and boost morale Increase productivity, meet deadlines, and achieve goalsFeaturing actual case studies of world-class organizations like Target, General Electric, and Microsoft, this user-friendly guide gives you all the words you need to minimize employee problems...and maximize performance.Bruce, Anne is the author of 'Perfect Phrases For Documenting Employee Performance Problems ', published 2005 under ISBN 9780071454070 and ISBN 0071454071.