PeopleSmart Facilitator's Guide

Are you ready to show your participants how to bring out the best in their colleagues, customers, direct reports, and bosses? When respect and interpersonal savvy is present in our work relationships, we do more than make people feel good. We enhance personal and organizational performance. Customers are more likely to return to companies that treat them well. Staff shows more loyalty to supportive employers. Cohesive teams are more productive. Individuals with strong people skills are more likely to succeed-and far less likely to be fired. Encouraging the best in others is simply good business. On the flip side, interpersonal tensions drain energy and profits. Unhealthy conflict distracts employees and some may get so discouraged that they quit. The PeopleSmart Workshop empowers leaders, associates, or intact teams to: Be curious, not furious, when faced with a challenging colleague Get information and ideas across so they are understood Promote ideas that are accepted rather than resisted Think "we" rather than "me" in team situations This comprehensive Facilitator's Guide includes robust instructions for conducting a PeopleSmart Workshop as well as a sample Participant Workbook and People Quotient Scale. Also included in this package is a valuable CD with a PowerPoint presentation and video cases that will make the Workshop come alive. All the components are designed to encourage participation increase retention, and promotion immediate application. Created to fit a variety of training opportunities, PeopleSmart can be used to supplement existing skills training programs or as a foundation of an entirely new program.Silberman, Melvin L. is the author of 'PeopleSmart Facilitator's Guide', published 2005 under ISBN 9780787979539 and ISBN 0787979538.