6458554
9781422110232
Joe Wheeler is the Executive Director of the Service Profit Chain Institute, a consulting firm that helps organizations achieve dramatic business results by implementing service profit chain concepts. W. Earl Sasser is Baker Foundation Professor at Harvard Business School. James L. Heskett is Baker Foundation Professor at Harvard Business School.Heskett, James L. is the author of 'Ownership Quotient: Putting the Service Profit Chain to Work for Unbeatable Competitive Advantage', published 2008 under ISBN 9781422110232 and ISBN 1422110230.
[read more]{{post.questionOneAnswer|unescape}} {{post.questionTwoAnswer|unescape}}
[read more]