I. THE PLANT Y CASE. 1. Setting the Stage. 2. Period of Disintegration. 3. Period of Change. 4. The Change Process in Retrospect - and the Results. 5. Epilogue. II. THE PLANT Z CASE. Section One: Description of Events at Plant Z. 6. Introducing Quality of Worklife at Plant Z. 7. Getting on Stream. Section Two: Conceptual Analysis of Plant Z. 8. The Process of Launching QWL. 9. The Dynamics of Problem-Solving Groups. 10. The Diffusion and Institutionalization of Change. 11. The Leadership Role. 12. Concluding Remarks - Plant Y and Plant Z. Bibliography.Guest, Robert H. is the author of 'Organizational Change Through Effective Leadership' with ISBN 9780136413905 and ISBN 0136413900.