Operations ManagementFifth EditionNigel Slack, Stuart Chambers and Robert JohnstonHow does an organisation . . . create and deliver products at lower cost and with higher revenue? meet the challenges posed by changes in customer preferences, internet-based technologies and global supply networks? promote creativity, manage knowledge and innovation, and encourage social responsibility in finding solutions to those challenges?The answer is through effective operations management. Managing operations is important, exciting and challenging, and it's central to successful organisational performance.In this market-leading text,Slack,Chambers andJohnston bring to life their comprehensive, practical and strategic view of operations management with over 100 contemporary and international examples of operations in practice, as well as providing critical commentaries on areas of academic contention and professional debate.Tracking the latest developments in the field, the fifth edition of Operations Managementexamines issues such as: Supply-chain planning that enables the ‘fast fashion' Zara, H&M and Benetton How information technology helped the city of New Orleans in recovering from Hurricane Katrina The outsourcing of laptop manufacturing by Apple, Dell and Sony The ‘greening' of operations in Hewlett Packard's recycling programmeImprove Your Grade! Use the Access Code inside this book to unlock valuable online learning resources at: www.pearsoned.co.uk /slackSlack, Nigel is the author of 'Operations Management/Companion Website/Gradetracker Student Access Card', published 2007 under ISBN 9781405847001 and ISBN 140584700X.