Operations Management in its natural, cross-functional environment. In the delicate balance of a coral reef, all species rely on the reef for survival. In much the same way, Operations Management is the key to success for today's organizations. Workers in all functional areas interact with Operations Management and rely on OM to do their jobs. Taking an integrative approach, this Second Edition of Operations Management demonstrates the critical impact OM has in today's business environments, and shows how it relates to every department in an organization. Authors R. Dan Reid and Nada R. Sanders provide clear, focused, and highly engaging coverage of key operations management topics, and make strong connections across concepts and chapters. In addition, an online Virtual Service Company case ties all the major concepts together. Key Features Increased detail throughout, more graphs, additional problems, and more cases. Increased use of spreadsheets, including problems in the text. New or expanded coverage of such timely topics as master production scheduling, ERP, e-business, six-sigma, lean manufacturing, CPFR, periodic order review, and more. A highly integrative, cross-functional approach. Balanced coverage of services and manufacturing. An online Virtual Service Company consulting case that provides hands-on activities to put concepts into practice. A CD-ROM packaged with this text, featuring four supplementary chapters, Extend LT software, simulations using Extend, spreadsheet templates, and more. Balance of quantitative and qualitative material.Reid, R. Dan is the author of 'Operations Management', published 2004 under ISBN 9780471347248 and ISBN 0471347248.