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Publisher: McGraw-Hill College
Knod, Edward M., Schonberger, Richard J.
This text provides a survey of the most innovative techniques and methods for managing operations in services and manufacturing. It presents all concepts with a real-world perspective based on the extensive global consulting work of the lead author, Dick Schonberger. This text is unique due to its customer-focused approach. Using the authors 15 principles as a framework for organizing the text This text stresses teamwork, quality, and customer service in both manufacturing and services, as well as traditional topics such as product and service design, purchasing, inventory, location and layout, and scheduling are also included. Quantitative coverage is de-emphasized.Knod, Edward M. is the author of 'Operations Management Meeting Customers' Demandss' with ISBN 9780072460506 and ISBN 0072460504.
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Pages are clean and are not marked by notes, highlighting or fold.
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Pages are intact and may have minimal notes and/or highlighting or folds.
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All pages and the cover is intact. The spine may show signs of wear. Pages include notes and/or highlighting.
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All pages and the cover is intact. Pages include considerable notes in pen or highlighter, but the text is not obscured.
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