"For officials who would like to benchmark their governments performance to external norms and standards, but who lack the resources to do it, I believe this book will prove itself as a valuable resource, both for the large amount of actual performance data included and for the quality of analysis of the indicators themselves. . . . Many helpful reference tools are provided."
Ammons, David N. is the author of 'Municipal Benchmarks Assessing Local Performance and Establishing Community Standards', published 2001 under ISBN 9780761920786 and ISBN 0761920781.