Measuring Performance And Demonstrating Results Of Information Technology Investments

To assist agencies in understanding & devising effective information technology (IT) measurement implementation approaches, public & private org. well-known for their IT performance, leadership & mgmt. expertise were examined. Chapters: the demand for performance mgmt.; fundamental practices: the foundation of IT performance mgmt.; follow an IT results chainÓ; follow a balanced scorecardÓ approach; target measures, results, & accountability at decision-making tiers; build a comprehensive measurement, data collection, & analysis capability; strengthen IT processes to improve mission performance; key lessons learned for effective implementation.Hoenig, Christopher W. is the author of 'Measuring Performance And Demonstrating Results Of Information Technology Investments', published 1998 under ISBN 9780788185960 and ISBN 0788185969.