170355

9780761910244

Measurement Made Accessible A Research Approach Using Qualitative, Quantitative, & Quality Improvement Methods

Measurement Made Accessible A Research Approach Using Qualitative, Quantitative, & Quality Improvement Methods
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  • ISBN-13: 9780761910244
  • ISBN: 0761910247
  • Publisher: SAGE Publications, Incorporated

AUTHOR

Kelley, D. Lynn

SUMMARY

This is a practical and timely guide to general measurement principles which aids managers with the increasingly important assessment of quality and customer satisfaction.Kelley, D. Lynn is the author of 'Measurement Made Accessible A Research Approach Using Qualitative, Quantitative, & Quality Improvement Methods' with ISBN 9780761910244 and ISBN 0761910247.

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