5251108
9780786430369
Measure of Library Excellence Linking the Malcolm Baldrige Criteria and Balanced Scorecard Methods to Assess Service Quality
by Wilson, Despina Dapias, Norman, Anne E. C., Del Tufo, Theresa
31245
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- Condition: Good
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Product details
- ISBN-13: 9780786430369
- ISBN: 0786430362
- Publication Date: 2007
- Publisher: McFarland & Company, Incorporated Publishers
AUTHOR
SUMMARY
Anne E.C. Norman is State Librarian and Director of the Delaware State Library.Wilson, Despina Dapias is the author of 'Measure of Library Excellence Linking the Malcolm Baldrige Criteria and Balanced Scorecard Methods to Assess Service Quality', published 2007 under ISBN 9780786430369 and ISBN 0786430362.
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