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Publication Date: 2005
Publisher: Prentice Hall PTR
Mill, Robert Christie
Using an understandable, student-friendly writing style to provide comprehensive coverage, this text focuses on an industry-oriented description of the skills and knowledge necessary to successfully run a hotel. The various elements of the book are applicable to all operating departments in a lodging operation, though viewed from the perspective of a General Manager. Emphasis on financial responsibility is evident throughout the book's theoretical model of how to manage a hotel, research-based presentation of what General Managers actually do, and explanation of how to become profitable through the delivery of service and quality.Mill, Robert Christie is the author of 'Managing The Lodging Operation', published 2005 under ISBN 9780131129931 and ISBN 0131129937.
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