Managing Human Resources in the Hospitality Industry An Experiential Approach

Managing Human Resources in the Hospitality Industry An Experiential Approach
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  • Condition: Very Good
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  • Comments: Light rubbing wear to cover, spine and page edges. Very minimal writing or notations in margins not affecting the text. Possible clean ex-library copy, with their stickers and or stamp(s).

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  • ISBN-13: 9780139491818
  • ISBN: 0139491813
  • Publication Date: 2001
  • Publisher: Prentice Hall PTR


Iverson, Kathleen M.


The hospitality supervisor of the future will be first and foremost a people manager, involved in leading, motivating, counseling and rewarding employees. Tomorrow's managers and supervisors must be prepared to take on new roles in the reengineered, highly participative organizations that are emerging. Managing Human Resources: An Experiential Approach will provide supervisors with comprehensive training in areas critical to their future success. It is an interesting and applied introduction to principles of supervision that will appeal to the career-oriented hospitality student. Part 1 is a management development component focusing on essential skill sets of supervisors including communication, problem solving, decision-making, and professional development. Part 2 addresses topics significant to managing human resources including selection, appraisal, counseling, discipline, and training. Finally, Part 3 provides an overview of organizational principles of the past and future including important contemporary topics such as organizational culture and change, strategic planning, diversity management, and the quality movement. The text will also include experiential components that allow students to apply concepts in situations similar to those they will encounter in the industry. It contains numerous real-life examples, experiential exercises, and skill testing opportunities that will keep students involved. Examples from the hospitality industry are dispersed throughout the book, allowing students to see principles in action. Each chapter opens with an Advanced Organizer to encourage students to cognitively connect the material that follows to their future career. Case studies, review questions, portfolio building projects, web-based learning components, and both individual and group experiential exercises will be included at the end of each chapter to create opportunities for students to apply the concepts they have studied.Iverson, Kathleen M. is the author of 'Managing Human Resources in the Hospitality Industry An Experiential Approach', published 2001 under ISBN 9780139491818 and ISBN 0139491813.

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