A worldwide quality revolution is taking place on a new style of managing. Total quality management (TQM) is a customer-focused, transformational management technology. it enables companies to exceed customer expectations by empowering organizational members, reducing cycle time, and continuously improving products, services, and the processes that produce them. This book is a landmark study of how finance is changing in companies committed to TQM. As companies adopt TQM management technology and adapt it to their own unique history and competitive circumstances, the finance function is expected to be a full player in the emerging TQM system. Quality management has immediate and extensive implications for the daily work of finance professionals, and finance professionals have major new contributions to make to the entire organization. This results-oriented book will help financial executives and managers add quality successes in finance as their organizations implement the new quality management practices and systems.Stoner, James A. F. is the author of 'Managing Finance for Quality Bottom-Line Results from Top-Level Commitment' with ISBN 9780873892674 and ISBN 0873892674.