6427303

9781420068795

Lean Six Sigma for the Office

Lean Six Sigma for the Office
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  • ISBN-13: 9781420068795
  • ISBN: 1420068792
  • Publication Date: 2008
  • Publisher: Taylor & Francis Group

AUTHOR

Martin, James William

SUMMARY

Making use of kaizen and Six Sigma concepts, along with lean manufacturing principles, Lean Six Sigma for the Officeinstructs managers on how they can improve operational efficiency and increase customer satisfaction. Utilizing summarizing tables and operational roadmaps, he demonstrates how simple and standardized processes can be adopted to improve efficiency and eliminate costly mistakes.Martin, James William is the author of 'Lean Six Sigma for the Office', published 2008 under ISBN 9781420068795 and ISBN 1420068792.

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