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9780972936200

Knowledge Management

Knowledge Management

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Product details

  • ISBN-13: 9780972936200
  • ISBN: 0972936203
  • Publication Date: 2003
  • Publisher: Osb Publisher Pte Ltd

AUTHOR

EC-Council

SUMMARY

Demonstrating the principles of knowledge management, this book shows how KM and CRM technologies work and how they impact the IT infrastructure. Concepts such as team building and goal setting are presented in the form of exercises that help e-commerce professionals create KM/CRM projects. Also addressed is how to align e-business strategy and technology choices. This book serves as a guide to passing the EC-Council Knowledge Management Exam 212-69.EC-Council is the author of 'Knowledge Management', published 2003 under ISBN 9780972936200 and ISBN 0972936203.

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