Knowing and Serving Diverse Families provides relevant content, discussion, issues, and strategies needed by teachers and others in human services to understand and work with todays diverse families. Working with Culturally Diverse Families. Chapters on working with African Americans, Hispanic Americans, Asian Americans, Arab Americans, Native Americans, and others provide insights into diverse cultures. Working with Families with Diverse Structures. Chapters on working with single teenage parents, divorced single-parent families, stepfamilies, families with special needs, and gay and lesbian families inform professionals about diverse family structures. New Content Strengthened Applications, Helpful Techniques, in the core chapters Annotated Web Sites Updated statistics and researchLillian Aotaki Phenice is the author of 'Knowing and Serving Diverse Families Third Edition', published 2008 under ISBN 9780132285445 and ISBN 0132285444.