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9780814471241

Interpersonal Skills Tool Kit A Trainer's Guide

Interpersonal Skills Tool Kit A Trainer's Guide

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Product details

  • ISBN-13: 9780814471241
  • ISBN: 0814471242
  • Publisher: Amacom

AUTHOR

Gillen, Terry

SUMMARY

This text contains 36 exercises designed to give trainers an edge in instructing employees in the art of effective communication. It provides lessons on: resisting subtle manipulation; resolving big differences of opinion on matters such as policy or strategy; and defusing other people's anger.Gillen, Terry is the author of 'Interpersonal Skills Tool Kit A Trainer's Guide' with ISBN 9780814471241 and ISBN 0814471242.

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