Instant Access Guide

Partial table of contents: STRATEGIC AND TACTICAL PLANNING. Hallmarks of Excellence (R. Hall). Time-Based Competition (J. Blackburn). Sales and Operations Planning: Top Management2s Handle on the Business (T. Wallace). CUSTOMERS AND PRODUCTS. Being a World Class Customer (P. Moody). Understanding the Voice of the Customer (W. Barnard). Efficient Consumer Response (ECR) (A. Martin). New Approaches to New Product Development (D. Daetz). PEOPLE. Making Employee Empowerment Work (S. Rayner). Crossing Boundaries with Teamnets (J. Lipnack & J. Stamps). CONTINUOUS IMPROVEMENT. Total Quality Management (TQM) (J. Colletti). Tools for Total Quality Management (TQM) (B. Montgomery). ISO 9000: The International Quality Standard (R. Jones & J. Tunner). INFRASTRUCTURE AND TECHNOLOGY. Automation (W. Ralph). Plant Scheduling for High Customer Service (R. Reed). SUPPLY CHAIN. Enterprise Logistics Management (ELM) (T. Gunn). Supplier Quality Management (SQM) (K. Stork). MEASURMENTS. Measuring Customer Satisfaction (C. O2Neal). Index.Wallace, F. Thomas is the author of 'Instant Access Guide', published 1995 under ISBN 9780471131823 and ISBN 0471131822.