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The Defense Finance and Accounting Service (DFAS) provides a variety of finance and accounting services to military customers. Because DFAS received customer complaints, its leadership asked RAND to take a comprehensive look at all DFAS-customer interactions to identify problems and determine how those interactions might be improved.Keating, Edward G. is the author of 'Improving the Defense Finance and Accounting Service's Interactions With Its Customers' with ISBN 9780833029683 and ISBN 0833029681.
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