Implementing Tqm Competing in the 90s Through Total Quality Management

Quality is a popular but elusive topic for many companies in America. This text presents a straightforward, detailed Five-Phase Approach (tm) for successfully implementing Total Quality Management. Topics described are management commitment, training, the use of consultants, the team process, establishing your expectations for results, as well as resource & schedule considerations. The rampant American phenomena of corporate downsizing is also described with its impact on the planning for any successful quality process. It describes how to prepare for, plan, assess, implement & involve suppliers in the quality process. Standards of excellence are discussed, including the Malcolm Balddridge National Quality Award & State Quality Awards. Industries represented include: Health Care, Construction, Hospitality, Architectural & Engineering, Academia, Defense, Distribution, Manufacturing, Professional Services, Retail, Government & others. This text is an especially valuable resource for those organizations in the start-up stages seeking to recover from a false start or anyone who wants to know more about this important topic. "In this timely book, Joseph Jablonski addresses the people side of the equation, showing how TQM concepts apply to individuals as well as corporations."--Stephen R. covey, author of "The 7 Habits of Highly Effective People," Chairman of Covey Leadership Center. Also available, "Implementing TQM," workbook, 64 pages, ISBN 1-878821-06-7, $25.00. Workbook serves as a companion to the book. Step by step methods, fill in the blank exercises & extensive checklists assist students in developing a tailored implementation for their organization. To order contact: Technical Management Consortium, Inc., P.O. Box 13591, Albuquerque, NM 87192-3591. (505) 299-3983, FAX (505) 299-5788.Jablonski, Joseph R. is the author of 'Implementing Tqm Competing in the 90s Through Total Quality Management' with ISBN 9781878821034 and ISBN 1878821032.