4204064

9781878821096

Implementing T Q M: Competing in the Nineties through Total Quality Management - Joseph R. Jablonski - Paperback
Implementing T Q M: Competing in the Nineties through Total Quality Management - Joseph R. Jablonski - Paperback
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  • ISBN-13: 9781878821096
  • ISBN: 1878821091
  • Edition: 2
  • Publisher: Technical Management Consortium

AUTHOR

SUMMARY

This revised 2nd edition now includes RE-ENGINEERING & PARTIAL QUALITY MANAGEMENT as they apply to TQM. Thousands of professionals have used IMPLEMENTING TQM to lead the way for quality processes. Now Jablonski addresses alternatives to TQM & demystifies new terms & topics arising in the field. What options are available when a company can not commit to a total change? How is TQM different from Re-engineering & which tool is right for you? Jablonski's text addresses these questions as a supplement to his highly praised, straightforward Five-Phase Approach (tm) for successfully implementing Total Quality Management. Included in this framework are management commitment, training, the use of consultants, the team process, establishing your expectations & results, as well as resource & schedule considerations. Industries represented include: Health Care, Construction, Hospitality, Architectural & Engineering, Environmental, Academia, Defense, Distribution, Manufacturing, Professional Services, Retail, Government & others. Steven R. Covey, author of THE 7 HABITS OF HIGHLY EFFECTIVE PEOPLE, writes, "In this timely book, Joseph Jablonski addresses the people side of the equation, showing how TQM concepts apply to individuals as well as corporations." To order, contact Technical Management Consortium, Inc., P.O. Box 13591, Albuquerque, NM 87192-8591; (505) 299-3983; FAX (505) 299-5788.Jablonski, Joseph R. is the author of 'Implementing T Q M: Competing in the Nineties through Total Quality Management - Joseph R. Jablonski - Paperback' with ISBN 9781878821096 and ISBN 1878821091.

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