Human Service Supervision in the Learning Organization

Preface - Michael J. Austin and Karen M. HopkinsPart I: Introduction1. The Changing Nature of Human Services and Supervision - Karen M. Hopkins and Michael J. Austin2. Defining the Learning Organization - Michael J. Austin and Karen M. HopkinsPart II: Interactional Nature of Supervision in a Learning Organization3. Supervisory Relationships - Tamara L. Kaiser4. Effective Interpersonal and Critical Thinking Skills - Kathleen Holtz Deal5. Culturally Competent Practice - Anna McPhatter6. The Collaborative Practice of Workplace Teams - Diane Vinokur-Kaplan and Patricia Miller7. Clinical Supervision in a Learning Organization - Carol S. Cohen8. The Evolution of Protocol-Based Supervisory Practice - Carlton E. Munson9. Ethical Decisions and Risk Management - Frederic G. Reamer10. Modeling Professionalism and Supervising Interns - Carolyn KnightPart III: Managerial Nature of Supervision in a Learning Organization11. Promoting a Learning Culture - Lena T. Rodriguez12. The Managerial Roles of the Supervisor - David Menefee13. The Supervisor as Transformational Leader - Tom Packard14. Supervisory Leadership as Risk-Taking and Experimentation - Burton E. Cohen15. Creating a CultureThat Supports the Development of Staff - Mark Krueger, Michael J. Austin, and Karen M. Hopkins16. Transferring Learning into New Organizational Processes - Rebecca Proehl17. Facilitating Learning Through Assessing Performance Goals - Jean Kantambu Latting and Mary Beck18. Coaching Employees with Performance Problems - Karen M. Hopkins and Michael J. AustinPart IV: Analytic Nature of Supervision in a Learning Organization19. Developing an Agency Policy on Supervision - Barbara J. Meddin20. Collecting and Using Data for Organizational Leadership - David Cherin21. Environmental Scanning and Nonprofit Human Service Organizations - Kyle Farmbry22. Scanning for Best Practices - Angela Bies23. Charting the Course for Future Research on Supervision - Ming-sum TsuiPart V: Supervision in Different Fields of Practice24. The Supervisor in Aging Services - Connie Saltz Corley, Jeanette Takamura, and Elbert Siegel25. The Supervisor in Child Welfare - Kathleen C. Faller, William Meezan, Michelle Marie Mendez, John Tropman, Frank Vandervort, and Deborah Willis26. The Boundary Spanning Approach to Supervising Health and Mental Health Service Staff - Toba Schwaber Kerson27. Supervising and Collaborating to End Poverty in Welfare to Work Programs - Brenda SolomonIndexAbout the Editors, About the ContributorsAustin, Michael J. is the author of 'Human Service Supervision in the Learning Organization' with ISBN 9780761926276 and ISBN 0761926275.