Health Care Criteria for Performance Excellence : Baldrige National Quality Program

Health care org. have used these Criteria to address these challenges: focusing on core competencies, intro. new technol., reducing costs, commun. & sharing info. electronically, estab. new alliances with health care providers, or maintain. market advantage. Whether your organization is small or large, the Criteria provides a valuable framework that can help you plan in an uncertain environment. Use the Criteria to assess perform. on these indicators: health care outcomes; patient satisfaction; & operational, staff, & financial indicators. The 2005 Criteria have been updated to deal with pressures on senior leaders; the needs for organ'l., not just technol., innovation; & the challenges of long-term viability & sustainability as a high-performing org. Illus.Hertz, Harry S. is the author of 'Health Care Criteria for Performance Excellence : Baldrige National Quality Program', published 2005 under ISBN 9780756746834 and ISBN 0756746833.