Is your product user-friendly? Take these steps to find outWhether ita?s software, technical documentation, a cell phone, or a refrigerator, your customer wants - no, expects - your product to be easy to use. This fully revised handbook, a leading resource since 1994, provides clear, step-by-step guidelines to help you test your product for usability. Completely updated with current industry best practices and more varied examples, it can give you that all-important marketplace advantage: products that perform the way users expect. Learn to recognize factors that limit usability Decide whether testing should occur in a lab setting or at the site where the product is used Set up a test plan to assess goals for your producta?s usability Choose and train effective test moderators Decide on the best way to collect and review data Report the results and make recommendations Learn user-centered design principles and practices - the context for usability testing Reap the benefits of templates, tables, models, case studies, and other tools of the trade Companion Web site Go to www.wiley.com/go/usabilitytesting to find additional case examples, samples, and templatesJeffrey Rubin is the author of 'Handbook of Usability Testing: Howto Plan, Design, and Conduct Effective Tests', published 2008 under ISBN 9780470185483 and ISBN 0470185481.