Guide to Help Desk Concepts

Guide to Help Desk Concepts
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  • ISBN-13: 9780619159467
  • ISBN: 0619159464
  • Edition: 2
  • Publication Date: 2003
  • Publisher: Course Technology


Knapp, Donna


Providing a broad overview of the help desk, this text includes information on: the types of help desks; the varying roles and skills required within a typical help desk; the processes and technologies that ensure the help desk is operating efficiently.Knapp, Donna is the author of 'Guide to Help Desk Concepts', published 2003 under ISBN 9780619159467 and ISBN 0619159464.

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