Based on materials used by the author to teach statistical process control (SPC) seminars nationwide for the American Society for Quality Control. SPC is a widely used method of quality improvement. Text covers information everyone using SPC should know, including group dynamics; data collection; problem solving with SPC; cause & effect diagrams; flowcharts; Pareto analysis; histograms; scatter plots; run charts; X-bar, R & s charts; p, np, c & u charts. Available separately or as part of a complete training package. Student workbook for volume one, 88 pages, 1990, softcover, $14.37Pyzdek, Thomas is the author of 'Fundamentals' with ISBN 9780930011031 and ISBN 0930011031.