Comments: Good condition, cover has some wear, might have some writings.
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Publication Date: 2006
Publisher: Delmar Cengage Learning
Module 10 discusses the important topic of student retention. It explains the concept of retention and its importance to the student and the school, techniques for meeting student needs, effective communication, considerations in advising students, and strategies in the classroom that can positively affect student retention. The sections included in this module are as follows: Section 1: Student Retention: An Overview Section 2: Student Service is Customer Service Section 3: Effective CommunicationSolomon, Amy is the author of 'Faculty Development Workbook Module 10 Customer Service in Classroom', published 2006 under ISBN 9781418047962 and ISBN 1418047961.
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Book condition guidelines
New (perfect condition)
Pages are clean and are not marked by notes, highlighting or fold.
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Pages are clean and are not marked by notes, highlighting or folds.
Very good (good condition)
Pages are intact and may have minimal notes and/or highlighting or folds.
Good (clean condition)
All pages and the cover is intact. The spine may show signs of wear. Pages include notes and/or highlighting.
Acceptable (readable condition)
All pages and the cover is intact. Pages include considerable notes in pen or highlighter, but the text is not obscured.
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