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Publisher: Cengage South-Western
Evans, James R., Dean, James W., Jr., McCormick, Charles
The need for managers and employees at all levels to learn, understand, accept, and apply the principles of total quality is vital to the success of their businesses and careers. More than just Total Quality Management, Excellence! Making Quality Work in Your Company presents the basic principles of a wide range of total quality strategies and applications and provides readers with the knowledge to strive for, and implement, total quality within their companies. This is a comprehensive introduction to an essential management strategy and goal.-- Organized according to traditional management topics-- Relates total quality goals to statistical validation methods-- Presents quality strategies for management-- Current examples show leadership and strategy in action-- Provides ISO 9000 frameworks-- More than just Total Quality ManagementEvans, James R. is the author of 'Excellence! Making Quality Work in Your Company' with ISBN 9780324060829 and ISBN 0324060823.