Empowering Service Excellence
Empowering Service Excellence

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  • ISBN-13: 9780304331666
  • ISBN: 030433166X
  • Publication Date:
  • Publisher: Continuum International Publishing Group, Limited



The service sector now occupies 70% of UK business. This book examines examples from Europe, the UK and the USA, where service quality has been improved through the empowerment of employees.Lashley, Conrad is the author of 'Empowering Service Excellence', published 1997 under ISBN 9780304331666 and ISBN 030433166X.

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