Empowering Service Excellence: Beyond the Quick Fix
Empowering Service Excellence: Beyond the Quick Fix
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  • ISBN-13: 9780304331697
  • ISBN: 0304331694
  • Publisher: Continuum International Publishing Group, Limited



The service sector now occupies 70% of UK business. This book examines examples from Europe, the UK and the USA, where service quality has been improved through the empowerment of employees.Lashley, Conrad is the author of 'Empowering Service Excellence: Beyond the Quick Fix' with ISBN 9780304331697 and ISBN 0304331694.

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