Effective Customer Service Ten Steps for Technical Professions

Effective Customer Service Ten Steps for Technical Professions
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  • ISBN-13: 9780130485298
  • ISBN: 0130485292
  • Publisher: Prentice Hall PTR


Goetsch, David L., Davis, Stanley B.


David L. Goetsch is Provost of the Joint Campus of the University of West Florida and Okaloosa-Walton Community College and Professor of Quality, Management, and Safety. Dr. Goetsch is also President and CEO of the Institute for Continual Improvement.Goetsch, David L. is the author of 'Effective Customer Service Ten Steps for Technical Professions' with ISBN 9780130485298 and ISBN 0130485292.

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