Comments: Ships from Reno, NV. Book in almost Brand New condition. 100% Money Back Guarantee. Shipped to over one million happy customers. Your purchase benefits world literacy!
30-day money back guarantee
Publication Date: 2000
Publisher: Penguin Books
Sheila Heen, Bruce Patton, Douglas Stone, Roger Fisher
Members of the Harvard Negotiation Project-the organization that brought you the megabestseller Getting to yes-show you how to handle your most difficult conversations with confidence and skill Whether we're dealing with an underperforming employee, disagreeing with our spouse about money or child-rearing, negotiating with a difficult client, or simply saying "no," or "I'm sorry," or "I love you," we attempt or avoid difficult conversations every day. No matter how competent we are, we all have conversations that cause anxiety and frustration. This book can help. Based on fifteen years of research at the Harvard Negotiation Project, Difficult Conversations walks you through a proven step-by-step approach for how to have your toughest conversations with less stress and more success. It shows you how to prepare yourself; how to start the conversation without defensiveness; and how to keep it constructive and focused regardless of how the other person responds. You'll learn how to: * Decipher the underlying structure of every difficult conversation * Interpret the significance of what is said-and what is not * Identify the erroneous but deeply ingrained assumptions that keep you stuck * Manage strong emotions-yours and theirs * Spot ways your self-image affects the conversation-and ways the conversation affects your self-image Filled with examples from everyday life, Difficult Conversations will help you at home, on the job, or out in the world. It is a book you'll turn to again and again for advice, practical skills, and reassurance.Sheila Heen is the author of 'Difficult Conversations: How to Discuss What Matters Most', published 2000 under ISBN 9780140288520 and ISBN 014028852X.
With our dedicated customer support team, 30-day no-questions-asked return policy, and our price match guarantee, you can rest easy knowing that we're doing everything we can to save you time, money, and stress.
Book condition guidelines
New (perfect condition)
Pages are clean and are not marked by notes, highlighting or fold.
Like new (excellent condition)
Pages are clean and are not marked by notes, highlighting or folds.
Very good (good condition)
Pages are intact and may have minimal notes and/or highlighting or folds.
Good (clean condition)
All pages and the cover is intact. The spine may show signs of wear. Pages include notes and/or highlighting.
Acceptable (readable condition)
All pages and the cover is intact. Pages include considerable notes in pen or highlighter, but the text is not obscured.
How do rentals work?
Save up to 90% on the largest selection of textbook rentals in the business. We have the lowest prices - guaranteed.
Choose between standard or expedited shipping to make sure that your textbooks arrive in time for class.
Return for free!
When your books are due, just pack them up and ship them back. And don't worry about shipping - it's absolutely free!