Name: Designing The Best Call Center For Your Business A Complete Guide for Location, Services, Staffing, and Outsourcing
Author: Read, Brendan B.
ISBN: 9781578203130

by Read, Brendan B.

Designing The Best Call Center For Your Business A Complete Guide for Location, Services, Staffing, and Outsourcing

by Read, Brendan B.

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ISBN-13: 9781578203130
ISBN: 1578203139
Edition: 2
Publication Date: 2005
Publisher: Elsevier Science & Technology Books

AUTHOR

Read, Brendan B.

SUMMARY

As call centres grow in size, importance and complexity the technical challenges become more complex. This text provides detailed guidance on designing and implementing multi-vendor, geographically distributed call centre technologies.Read, Brendan B. is the author of 'Designing The Best Call Center For Your Business A Complete Guide for Location, Services, Staffing, and Outsourcing', published 2005 under ISBN 9781578203130 and ISBN 1578203139.

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