Using its practical, start-to-finish guidance, service company teams can utilize six sigma to rapidly innovate new processes, improve existing processes, and drive powerful bottom-line benefits. In this book, the authors systematically introduce the management foundation required to implement six sigma successfully.Gitlow, Howard S. is the author of 'Design for Six Sigma for Green Belts And Champions Applications for Service Operations--Foundations, Tools, DMADV, Cases, And Certification', published 2006 under ISBN 9780131855243 and ISBN 0131855247.
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