610311
9780071416412
"THE MCGRAW-HILL PROFESSIONAL EDUCATION SERIES" These quick reads, based on McGraw-Hill bestsellers, are designed to meet the needs of busy people. Titles in the series focus on each book's main themes and action ideas, reduced to a manageable page count for on-the-go readers. Specific strategies for understanding the 10 types of problem people and influencing them to adopt positive behaviors.Brinkman, Rick is the author of 'Dealing With Difficult People 24 Lessons for Bringing Out the Best in Everyone' with ISBN 9780071416412 and ISBN 0071416412.
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