6114438

9780073545448

Customer Service Skills for Success
Customer Service Skills for Success
$10.00
$3.95 Shipping
  • Condition: New
  • Provider: breanaharris Contact
  • Provider Rating:
    0%
  • Ships From: Wichita, KS
  • Shipping: Standard
  • Comments: Key terms are highlighted in text book but in excellent condition.

   30-day money back guarantee
$63.50
$3.95 Shipping
  • Condition: New
  • Provider: AikoBooks Contact
  • Provider Rating:
    31%
  • Ships From: San Francisco, CA
  • Shipping: Standard
  • Comments: ALTERNATE EDITION: International Edition Book - Brand New with different ISBN and title! Fast reliable shipping, please contact us for any query. Supplemental items not usually included.

   30-day money back guarantee
$0.01
$3.95 Shipping
  • Condition: Very Good
  • Provider: YourOnlineBookstore Contact
  • Provider Rating:
    89%
  • Ships From: Houston, TX
  • Shipping: Standard, Expedited
  • Comments: Ships promptly from Texas.

   30-day money back guarantee

Ask the provider about this item.

Most renters respond to questions in 48 hours or less.
The response will be emailed to you.
Cancel
  • ISBN-13: 9780073545448
  • ISBN: 0073545449
  • Edition: 4
  • Publication Date: 2008
  • Publisher: McGraw Hill

AUTHOR

Robert W Lucas

SUMMARY

Customer Service, 4/e by Lucas features how-to topics for the customer service professional. It covers the concepts and skills needed for success in business careers, including listening techniques, verbal and nonverbal communication, and use of technology. Emphasis is given to dealing with customer service problems and how to handle conflicts and stress. Insights and tips are also provided for customer service supervisory personnel.Robert W Lucas is the author of 'Customer Service Skills for Success', published 2008 under ISBN 9780073545448 and ISBN 0073545449.

[read more]

Questions about purchases?

You can find lots of answers to common customer questions in our FAQs

View a detailed breakdown of our shipping prices

Learn about our return policy

Still need help? Feel free to contact us

View college textbooks by subject
and top textbooks for college

The ValoreBooks Guarantee

The ValoreBooks Guarantee

With our dedicated customer support team, 30-day no-questions-asked return policy, and our price match guarantee, you can rest easy knowing that we're doing everything we can to save you time, money, and stress.