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Tom Reilly is a public speaker and author of ten business books and more than 200 articles. He is recognized as the international expert on value-added selling. Reilly has a master's degree in psychology but presents himself as a salesman first and foremost.Tom Reilly is the author of 'Customer Service Is More Than a Department: It's An Attitude', published 2003 under ISBN 9780944448250 and ISBN 0944448259.
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